Complaints Application Procedure:
1. Work to close customer complaints, target their solution, and find solutions at the first level of filing a complaint
2. The aim is to resolve the complaint, according to the service level agreement, according to the circular issued by the Central Bank
3. Sending a text message to the customer if the complaint is processed beyond 5 working days without action being taken by the financial authority, so that the customer is notified that the complaint is still under processing
4. If incomplete documents are requested, they shall be requested within 5 working days
5. Attach supporting documents, for example, but not limited to (supporting documents, documents)
You are entitled to high level of service. Please complete the form below and we will take action immediately:
